AIMention Toolbox
AIMention Toolbox › HVAC › Marketing and reviews

Ask for a review after every job and draft the replies

A review request goes out automatically when a job closes, and AI drafts a reply to every review for you to approve.

Last verified October 11, 2026We may help you set these up. Tools don’t pay us for placement.
Hours back
0.5 to 1 hrs a week
Monthly cost
$0 to $99 a month
Setup
Easy
Evidence
Seen in the field
FitsHVACPlumbingRoofing

Also written up for Plumbing: Get more reviews after every plumbing call · Roofing: Ask for reviews when the roof is done.

Worth it if

You finish more jobs than you get reviews for, or replies pile up.

Skip it if

You're already asking at every job and replying the same day. Don't pay for a tool to do what you're doing.

What gets set up

Your field software or a review tool sends a request when the job is marked done. When a review comes in, AI drafts a reply that mentions the job and the tech by name, and you approve it. Keep one- and two-star reviews for a person: one marketing agency quoted in ACHR News skips them on purpose so management handles them.

Who’s done it

Real exampleTrade press

A Tucson contractor lets AI draft every review reply

Intelligent Design's software administrator uses ServiceTitan's AI to write review responses and approves each one before it posts.

Use case estimate: 0.5 to 1 hrs a week ours, not theirs
More customersTime savings

What they did. Turned on AI-written review responses in ServiceTitan. Each reply is a little different, and he approves every one.

How it went. He says the replies are almost always right, and review volume was well ahead of the previous year.

Worth knowing. The same article notes an agency that drafts AI replies but skips one- and two-star reviews so management can handle them.

Their number. 446 reviews by early July 2024 versus 418 in all of 2023 (company-reported; not all because of AI).

“almost always spot on”
Source: ACHR News · Aug 2024Read the original
Real exampleTrade press

Zapier plus ChatGPT: review replies, social posts and lead follow-up

At an HVAC trade show session, an owner and an agency founder walked through the automations they run with Zapier and ChatGPT.

Use case estimate: 0.5 to 1 hrs a week ours, not theirs
More customersTime savings

What they did. Automated Google review responses, posting new reviews to social media, invoice summaries, and a lead follow-up run on day 1, 3, 7 and 14 that stops when the customer replies.

How it went. Presented as working setups. The hours-saved figures in the article don't add up, so I've left them out.

Worth knowing. Drafts land in Gmail for a person to check before anything sends.

Source: Contracting Business (SEMIACCA session recap) · Jul 2025Read the original

Tools mentioned here

Listed alphabetically. Lowest plan that does this job, checked on each vendor’s own pricing page.

ToolWhat it does hereStarts atPrice checked
GatherUpReview requests plus AI-drafted replies$99 a monthOne location. Review requests and AI-drafted replies included. 14-day trial.Oct 11, 2026
Google Business ProfileWhere most HVAC reviews live; replying is freeFreeReply to reviews once your profile is verified.Oct 11, 2026
NiceJobAutomated review requests; AI replies on Pro$75 a monthStarter automates review requests. AI review replies need Pro at $125.Oct 11, 2026

You’ll need

  • A verified Google Business Profile
  • Customer cell numbers or emails in your job software

Try it

Write a reply to this Google review for [company name], an HVAC company in [town]. Review: [paste review]. Thank them by first name, mention the job and the tech if they're named, and keep it to two or three sentences. Sound like a local owner, not a corporation. No discount offers. If the review is negative, don't reply; tell me to handle it myself.

Read what it gives you before you send or use it. You know your customers; it doesn’t.

Run your own numbers

Count the reviews you reply to and the requests you'd send in a normal week.

Your numbers
Use your own numbers. Nothing you type is saved or sent.
Hours back
–
Worth a month
–
After the tool
–

Why it matters

Happy customers rarely leave a review unless you ask, and asking by hand after every job doesn't happen in July. Replying to the reviews you do get falls to the owner, usually late at night.

How I estimated the hours

0.5 to 1 hrs a week: Asking for reviews by hand and replying to 5 to 10 reviews a week at about 5 minutes each. Rounded down.

Sources (8)

Sources

  1. Claude Pro pricing, https://claude.com/pricing (accessed 2026-10-11)
  2. GatherUp pricing, https://gatherup.com/pricing/ (accessed 2026-10-11)
  3. Google Business Profile pricing, https://business.google.com/us/business-profile/ (accessed 2026-10-11)
  4. Housecall Pro pricing, https://www.housecallpro.com/pricing/ (accessed 2026-10-11)
  5. NiceJob pricing, https://get.nicejob.com/pricing (accessed 2026-10-11)
  6. Podium pricing, https://www.podium.com/pricing (accessed 2026-10-11)
  7. ACHR News, https://www.achrnews.com/articles/155004-artificial-intelligence-is-taking-on-more-tasks-and-this-can-help-hvac-office-workers-get-more-done (accessed 2026-10-11)
  8. Contracting Business (SEMIACCA session recap), https://www.contractingbusiness.com/columns/the-first-word/article/55296322/ai-driven-efficiency-is-supercharging-hvac-contracting (accessed 2026-10-11)

Questions

Yes, as long as a person approves each reply and the replies don't all sound the same. One Tucson-area HVAC company's software administrator told ACHR News their AI replies were "almost always spot on" and that he still approves each one.

Start with what's in your field software and your free Google Business Profile. Pay for NiceJob or GatherUp only if you need more than that.

Related use cases

All HVAC use cases · AIMention Toolbox · How to get your HVAC company found by ChatGPT and AI search

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