On estate plans, divorces and other flat-fee work, clients get clear requests and polite reminders for what you need, so the matter doesn't stall.
Also written up for CPA firms: Chase client documents automatically.
Flat-fee matters stall waiting on clients.
You mostly bill hourly and clients send documents promptly.
A checklist goes out at the start with exactly what the client needs to send, followed by reminders on a schedule until it's done. AI helps turn your checklist into clear, friendly requests. Your practice management portal handles the uploads.
Nobody has published results for this one yet, so this use case rests on my judgment. If you’ve done it, tell me how it went.
Turn this document checklist for a [matter type, e.g. estate plan] into a friendly client email that explains what to send and why, in plain English, plus two short reminder texts for later. Checklist: [paste]. Upload link: [link]. Under 200 words for the email.Read what it gives you before you send or use it. You know your clients; it doesn’t.
Don't paste client confidences into a personal AI account. Use a vetted business tool, verify every output, and check your state bar's guidance.
Count document reminders in a normal week.
On flat-fee matters, every week waiting for documents is time you aren't paid for, and staff spend hours sending reminders.
1 to 2 hrs a week: 10 to 20 document reminders a week at 5 minutes each, mostly replaced by scheduled messages. Rounded down.
Delays cost you directly. Every extra week a matter stays open is unpaid time.
Most practice management tools can schedule reminders. AI is for writing them clearly.
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