The ABA Journal rounds up AI intake and lead-screening tools
A Practice Technology column surveys virtual receptionists and AI chat for small firms, including AI-powered website chat that captures and qualifies leads.
What they did. Describes tools like Smith.ai's AI-first receptionist, Intaker's AI website chat and LawDroid's virtual intake.
How it went. A survey of options, not one firm's results.
Worth knowing. The author works at MyCase, a practice management vendor. She warns that outsourcing intake means sharing firm data, which triggers confidentiality duties.