Real exampleVendor case study
A tune-up campaign books 250 visits in three days
Harley's Heating & Air in Lincoln, Nebraska ran an automated campaign pushing members to book seasonal maintenance.
Use case estimate: 1 to 2 hrs a week ours, not theirs
What they did. Ran an automated marketing campaign to plan members, and used an AI agent that booked a before-hours call and slotted it as the first job of the morning.
How it went. The campaign filled the board fast, and techs went from four calls a day to six or seven.
Worth knowing. Vendor case study. The shop also dropped plumbing, changed equipment lines and switched to arrival windows at the same time, so not all of the gain is from the software.
Their number. 250 tune-up appointments booked in three days (vendor-reported).
Source: ServiceTitan (vendor case study) · Jun 2026Read the original