A review request goes out when the job closes, and AI drafts a reply to each review for you to approve.
Also written up for HVAC: Ask for a review after every job and draft the replies · Roofing: Ask for reviews when the roof is done.
You finish far more jobs than you get reviews for.
You already ask at every job and reply the same day.
A request goes out by text or email when the job is marked done. When a review comes in, AI drafts a short reply that mentions the job, and you approve it. Replying on your Google Business Profile is free. NiceJob and GatherUp automate the requests if your field software doesn't. Keep one- and two-star reviews for a person.
Nobody has published results for this one yet, so this use case rests on my judgment. If you’ve done it, tell me how it went.
Listed alphabetically. Lowest plan that does this job, checked on each vendor’s own pricing page.
| Tool | What it does here | Starts at | Price checked |
|---|---|---|---|
| GatherUp | Review requests plus AI-drafted replies | $99 a monthOne location. Review requests and AI-drafted replies included. 14-day trial. | Oct 11, 2026 |
| Google Business Profile | Reply to Google reviews for free | FreeReply to reviews once your profile is verified. | Oct 11, 2026 |
| NiceJob | Automated review requests | $75 a monthStarter automates review requests. AI review replies need Pro at $125. | Oct 11, 2026 |
Write a reply to this Google review for [company name], a plumbing company in [town]. Review: [paste review]. Thank them by first name, mention the job and the plumber if named, two or three sentences, sound like a local owner. If the review is negative, don't write a reply; tell me to handle it myself.Read what it gives you before you send or use it. You know your customers; it doesn’t.
Count review requests and replies in a normal week.
Happy customers rarely review unless asked, and replying to reviews ends up as the owner's late-night chore.
0.5 to 1 hrs a week: Asking for reviews and replying to 5 to 10 a week at about 5 minutes each. Rounded down.
No. Handle those yourself. A canned reply to an upset customer usually makes it worse.
Not to start. Replying on Google is free, and many field software plans can send a review request when a job closes.
All Plumbing use cases · AIMention Toolbox · How to get your plumbing company found by ChatGPT and AI search
Book a free 30-minute call. I’ll tell you straight whether this one is worth it for your plumbing company, what it would take, and what it would cost.
We may help you set these up. Tools don’t pay us for placement.